We publish reporting that names organisations, describes security failures and repeats claims made by criminal groups. Sometimes we will get something wrong, and sometimes a subject of our coverage will disagree with what we published even when it is accurate. This page sets out how to raise either, and the timescales we work to.
How to complain
Email info@0daysecure.com with the subject line Complaint. To let us act quickly, include:
- The URL of the article and the specific passage at issue — quote it.
- What you say is wrong or unfair, and why.
- Any evidence or source that supports your position.
- Whether you are writing on your own behalf or for an organisation, and in what role.
- What outcome you are asking for: correction, clarification, right of reply, removal.
You do not need a lawyer to complain to us, and a complaint sent directly will usually be resolved faster than one sent through one.
What happens next
| Stage | Timescale |
|---|---|
| Acknowledgement that we have received the complaint | 2 business days |
| Substantive response, or an explanation of why we need longer | 15 days |
| Urgent safety or security matters — initial assessment | As soon as practicable, ahead of the queue |
Where we find we were wrong, we correct it and say so on the article itself, following our editorial policy. We do not delete articles to make a complaint go away, and we do not amend the substance of a piece without recording that we did.
Right of reply
If we have reported on a security incident, vulnerability or failure at your organisation and you believe our account is incomplete or unfair, you can ask us to publish your response. We will normally either add your statement to the article or publish it alongside, with attribution. We may edit for length and legal reasons, but not in a way that changes its meaning.
Where we report on a named organisation's security failure we seek comment before publication wherever practicable. If you did not receive that approach, or it went to the wrong contact, tell us — that is useful to know regardless of the outcome.
Reporting content you believe is unlawful
If you believe something we have published is unlawful — defamatory, infringing, breaching a court order, or exposing information that puts a person at risk — write to us with the subject line Legal and set out:
- The exact URL and passage.
- The legal basis on which you say it is unlawful, and the jurisdiction you rely on.
- Why you say the passage falls within that basis.
- Your contact details and, if acting for someone else, your authority to do so.
We take these seriously and assess them properly. We will not remove accurate reporting in the public interest simply because it is unwelcome, and we say so plainly so that nobody mistakes a complaints process for a takedown service. Where a complaint has merit we act quickly.
Copyright
If you believe we have used your copyright material beyond what fair dealing or fair use permits, tell us which material, where it appears, and what right you hold in it. We quote from advisories, research and reporting under fair dealing for the purposes of reporting current events and criticism or review, with attribution and a link to the source.
If you are not satisfied
Say so, and ask for the matter to be escalated to the editor. Tell us what we got wrong in our handling of it, not only in the article. If we still disagree after that, we will say so clearly rather than letting a complaint go quiet, and you retain whatever rights you have in law.
Grievance Officer
Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, publishers of news and current affairs content operating in India must designate a Grievance Officer resident in India, publish their contact details, and decide grievances within fifteen days.
| Field | Detail |
|---|---|
| Grievance Officer | [NAME TO BE APPOINTED] |
| info@0daysecure.com | |
| Postal address | [REGISTERED ADDRESS] |
| Decision timescale | 15 days from receipt |
Complaints about content may also be escalated through the self-regulating body to which the publisher subscribes, and thereafter to the oversight mechanism of the Ministry of Information and Broadcasting, as provided for by those Rules.
Related
Editorial policy sets out how we source and verify. Disclaimer explains the limits of our technical content. Terms of service covers use of the site.